Reply from NSW Transport
penny January 28th, 2010
So I wrote to NSW Transport to vent my frustration about my flimsy paper ticket, and they wrote back today:
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I am responding to your feedback logged with Transport Info in regard to the quality of transport paper tickets.
I note that you normally purchase a weekly yellow TravelPass. These passes can be purchased from CityRail stations, Sydney Ferries tickets offices and Sydney Buses TransitShops or ticket agents.
If the ticket becomes faulty or damaged, as long as the expiry date is clearly legible, you can normally use it as a “flash pass” to board your service of choice. If you wish to provide me with your postal address, I would be happy to send you a plastic ticket holder to help protect your ticket.
Alternatively, you may wish to consider purchasing a quarterly or yearly yellow TravelPass. These tickets offer additional discounts and if you purchase one from us, Sydney Buses, you will be issued with a plastic coated magnetic ticket which are more resilient to everyday use.
Please click on the attached link for details on how to order quarterly or yearly TravelPasses -
http://www.sydneybuses.info/tickets/combined-tickets/travelpass.htm
As you may be aware, the Public Transport Ticketing Corporation (PTTC) terminated the Tcard contract with Integrated Ticketing Systems Limited (ITSL) on 23 January, 2008. This cancellation brought a temporary halt to the introduction of a “smart card” ticket payment system. However, the government is committed to providing an integrated ticketing system and State Transit looks forward to being a part of this.
I hope this information is of assistance to you. Thank you for taking the time to bring your comments to our attention.
Yours sincerely,
(name)
STA Customer Relations
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